ZEELOOL Returns & Refunds: FAQs, Policy & Step-by-Step Guide

ZEELOOL offers a 365-day warranty starting from the day you receive your eyewear. The warranty covers defects in material and workmanship. It does not cover damage caused by accidents, neglect, or improper care.

You can return, exchange, or request a refund for products that do not meet your expectations within 30 days of receiving them. Here's what you need to know:

Eligibility: Each order is eligible for one return or exchange within 30 days.
Non-quality issues: We cannot accept returns or exchanges for non-quality issues after the 30-day window.
Return options: You can exchange, get a credit, or receive a full refund for the returned product.

If we made an error, such as sending the wrong prescription or wrong items, we will take full responsibility and offer a replacement or a full refund as ZEELOOL Store Credit or to your original payment method.

If you made an error, such as selecting the wrong prescription or shipping address, you will need to return the items at your own expense and we will give you the corresponding solutions.

Your refund will be processed according to the following terms:

Refund time: Your refund will be processed within 7 days after we receive the returned items.
Shipping fee: The original shipping fee (if any) is non-refundable.
Refund method: The refund will be issued to your original payment method (credit card, PayPal, etc.). Please allow 3-7 business days for the funds to appear in your account.
If you no longer have access to your original payment method, the refund will be issued as ZEELOOL Store Credit.

The exchange process includes the following steps:

We will send you the new item after we receive your returned product.
If the new item has a different price, you will need to pay the price difference.

If you want to modify or cancel your order, please contact ZEELOOL Customer Service. Please note that if your order is already in the processing stage, additional processing fees may apply. Please refer to the chart below for details.

Please note the following return instructions:

Do not send your return to the address on the package. This is not the correct return address.
Please use the address you receive from our Customer Service team.

To ensure your return is processed correctly:

Only return ZEELOOL products, we cannot be responsible for items that are not purchased from ZEELOOL.
After shipping your return, please contact Customer Service with your tracking number so we can process your return promptly.

ZEELOOL Store Credit is a virtual credit linked to your ZEELOOL account. You can use it for future purchases on our website.

If you choose store credit instead of a refund, it will be added to your account immediately after we process your return.
Store credit cannot be redeemed for cash or refunded to your original payment method.

CONFIGURE YOUR GLASSES

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Customize Your Lenses

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Returns & Refunds

CONFIGURE YOUR GLASSES

Select Your Frames

Select Lenses

Customize Your Lenses

Complete the Order

Returns & Refunds

1. What is ZEELOOL's warranty policy?

2. How do I return or exchange an item?

3. What if ZEELOOL made a mistake with my order?

4. What if I made a mistake in my order?

5. How will my refund be processed?

6. How does the exchange process work?

7. Can I modify or cancel my order?

8. Where should I send my return?

9. How can I ensure my return is processed smoothly?

10. What is Zeelool Store Credit?